1. Overview
Hiyka.com respects user privacy and provides an easy way for users to request deletion of their personal data. This policy outlines how users can request deletion and how Hiyka handles such requests in compliance with global data protection regulations (e.g., GDPR, CCPA).
2. Data Eligible for Deletion
Upon valid request, we will delete the following types of data associated with the user:
- Account Information (name, email, phone, etc.)
- Transaction history
- Communication records
- Preferences, settings, and saved items
- Any usage logs linked to the user account
Note: Some data may be retained as required by law or for legitimate business interests (e.g., financial transaction logs for auditing).
3. How to Request Data Deletion
a. Via Website Dashboard
If the user is logged in:
- Navigate to Account Settings > Privacy.
- Click on “Delete My Account and Data”.
- Confirm the deletion via email/SMS link.
b. Via Email
Users can also send a request to:
📧 [email protected]
With subject: “Data Deletion Request”
And include:
- Registered Email ID
- Contact number (optional for verification)
- Reason for deletion (optional)
4. Verification Process
To ensure authenticity and protect against unauthorized requests:
- We verify the email address through a confirmation email.
- Optionally, we may ask for ID or last login time if unusual activity is detected.
5. Processing Timeline
- Data deletion requests are acknowledged within 48 hours.
- The data is deleted within 14 days of successful verification.
- Confirmation of deletion will be sent via email.
6. Exceptions
- Data required for legal compliance (e.g., tax laws, fraud prevention) will be retained.
- Anonymized data not directly linked to the user will not be deleted as it poses no privacy risk.
7. Contact
For any queries related to your data or privacy:
📧 [email protected]